Head of Customer - DACH

Onsite Munich

customer

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Job description

You will lead customer operations for the DACH region, focusing on commercial outcomes and team development. This role involves managing a cross-functional team and ensuring the delivery of services aligns with global standards.

Details

Munich, work from office
10+ years of experience in professional services or delivery organizations within B2B enterprise software
Fluent in German and English

The work

Drive GRR and NRR across managed accounts and report on outcomes
Contribute to the customer operating model and roll it out in the region
Lead and grow a cross-functional regional team
Manage escalations and represent the region in leadership conversations