appsflyer
15 days ago
IT Service Desk Team Leader
Onsite · Herzliya Herzliya
python
it
greenhouse
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AI TL;DR
You will lead the global IT Service Desk team in Herzliya, focusing on service quality and technical standards. Your role includes mentoring staff and driving the transition to an AI-native ITSM framework.
AI match
Clear role · 80/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as IT Service Desk Team Leader at appsflyer?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will lead the global IT Service Desk team in Herzliya, focusing on service quality and technical standards. Your role includes mentoring staff and driving the transition to an AI-native ITSM framework.
Details
- Herzliya, work from office
- 5+ years in IT Service Desk/Support, including 2+ years leading a Service Desk team
- Experience with macOS, Windows, MDM (Kandji, Intune), IAM (Okta)
- Professional fluency in English
The work
- Manage the global Service Desk team, including hiring and performance coaching
- Own the Service Desk KPIs and continuously improve the ITSM platform
- Act as the Senior technical escalation lead for various systems
- Drive onboarding, offboarding, and asset lifecycle quality across the employee lifecycle