Brand Experience Manager (m/f/d)

Onsite Berlin

brand & communication

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Job description

You will manage the customer and brand experience for Yepoda, focusing on enhancing the customer journey. This role involves collaboration across teams to ensure brand consistency and effective customer insights.

Details

Berlin, work from office
5+ years of experience in CX, brand marketing, or customer insights

The work

Own the end-to-end customer journey and resolve friction points
Lead the unboxing and product experience with creative teams
Build data-driven customer segmentation and personas
Track CX and brand health KPIs