Customer Success Associate

Onsite Germany

customer

arbeitnow

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Job description

Join Horizon3.ai as a Customer Success Associate to enhance the post-sales experience for mid-market customers in EMEA. You'll work closely with clients to ensure they maximize the value of the NodeZero platform.

Details

Location: Germany, UK, France, Spain, or The Netherlands
3+ years in Customer Success or Technical Account Management in a SaaS cybersecurity environment
Fluency in English required; French, Spanish, or German preferred

The work

Manage a portfolio of mid-market customers as their primary post-sales technical advisor
Deliver technical onboarding and enablement for the NodeZero platform
Identify customer needs and suggest solutions to enhance their cybersecurity posture
Collaborate with Sales and Renewals teams to drive retention and growth