Customer Support Representative

Remote Remote · Vancouver, BC (Remote)

customer support

greenhouse

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Job description

You will provide customer support for 7shifts, helping users maximize the platform's value. This role involves troubleshooting, educating customers, and collaborating with the support team.

Details

Remote work from Vancouver, BC
CAD $50,000 - CAD $75,000 salary
1-2 years of experience in a technical customer support role

The work

Act as the first point of contact for customers via chat, email, and phone
Educate customers on product training and develop training materials
Identify new ways customers can benefit from the product
Proactively track requests and report software bugs