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JumpCloud

Sep 19

Customer Success Manager Mexico

Hybrid · Mexico City, Mexico - Remote Mexico City, Mexico - Remote

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AI TL;DR

You will manage a portfolio of high-value accounts as a Customer Success Manager in Mexico. Your role involves driving product adoption and customer retention while collaborating with various teams.

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  1. What would you ship in the first month as Customer Success Manager Mexico at JumpCloud?
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  4. What would you measure in the first two weeks?
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Job description

You will manage a portfolio of high-value accounts as a Customer Success Manager in Mexico. Your role involves driving product adoption and customer retention while collaborating with various teams.

Details

  • Remote – Mexico
  • 7+ years of customer-facing experience in B2B SaaS
  • Proficient in English and Spanish
  • Willing to travel for customer meetings and workshops - 10%

The work

  • Develop relationships with key executive decision-makers across Enterprise accounts
  • Guide onboarding initiatives to ensure swift time-to-value
  • Monitor portfolio health and address adoption bottlenecks
  • Prepare and facilitate quarterly business reviews with client leaders