You will manage a portfolio of high-value accounts as a Customer Success Manager in Mexico. Your role involves driving product adoption and customer retention while collaborating with various teams.
Details
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Remote – Mexico
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7+ years of customer-facing experience in B2B SaaS
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Proficient in English and Spanish
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Willing to travel for customer meetings and workshops - 10%
The work
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Develop relationships with key executive decision-makers across Enterprise accounts
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Guide onboarding initiatives to ensure swift time-to-value
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Monitor portfolio health and address adoption bottlenecks
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Prepare and facilitate quarterly business reviews with client leaders