Clinical Support Expert (Germany)

Remote Remote · Germany - Remote

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Job description

Join Dandy as a Clinical Support Expert to provide top-notch technical support to dental professionals in Germany. You will leverage your clinical expertise to resolve complex cases and enhance operational excellence.

Details

Remote work in Germany
Minimum 5+ years of experience in a high-volume lab setting
Minimum 3+ years of experience in 3Shape CAD/CAM digital design
Fluent in German and English, written and verbal

The work

Resolve complex clinical inquiries and manage escalated cases
Provide clinical guidance to doctors via phone, chat, and email
Perform Quality Assurance reviews to ensure clinical accuracy
Act as a Subject Matter Expert to train and coach new hires