IT Service Coordinator

Onsite New York, New York, United States

managed services - it services

greenhouse

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Job description

Join Align as an IT Service Coordinator in New York, where you'll support client services and manage ticket flow. This role is ideal for someone organized and detail-oriented, looking to grow in their career.

Details

New York, in-office approximately twice a week
$60K to $70K salary
Full-time position
Proficiency in Microsoft Office / O365 required

The work

Manage ticket flow in the IT Service Management Platform (ConnectWise)
Act as the primary point of contact for customer service and issue resolution
Schedule support coverage for shifts within NOC and ITSD
Assist with generating reports related to client SLAs