Directeur·rice principal·e de la qualité, niveaux de volume

Onsite Canada

community support

greenhouse

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Job description

You will oversee quality measurement and continuous improvement for Airbnb's community support functions. This leadership role requires collaboration across teams to ensure alignment and effective execution of quality strategies.

Details

Canada, work from office
12+ years in customer support or quality assurance
5+ years managing global quality teams
Bachelor's degree or equivalent, MBA preferred

The work

Execute quality strategy for community support functions
Unify fragmented quality assurance frameworks
Lead deployment of AutoQA across volume levels
Establish automated reporting for key performance indicators