Staff Customer Support Programs & Supportability Lead

Remote Remote · US, Remote

sql customerfulltime

ashby

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Job description

You will lead customer support programs and enhance product supportability at a remote cybersecurity company. Collaborate with various teams to optimize support processes and improve customer experiences.

Details

Remote work in the US
$154,000 - $180,000 annually
10+ years of experience in enterprise technology customer support
Skills: Salesforce Service Cloud, Jira, SQL, analytics tools

The work

Lead customer support initiatives focused on process optimization and automation
Define supportability standards and conduct reviews during product development
Establish support analytics frameworks and reporting
Collaborate with cross-functional teams to improve support efficiency