Head of Customer Service (all genders)

Onsite Berlin

marketing

arbeitnow

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Job description

You will lead and transform the customer service organization in Berlin. This role focuses on operational excellence and enhancing the customer experience.

Details

Berlin, work from office
7+ years of experience in e-commerce or retail
Fluent in German and English

The work

Define operational excellence and elevate customer experience
Drive a customer-first philosophy across the organization
Manage team performance metrics and ensure smooth operations
Oversee departmental budgeting and resource planning