Customer Success Field Operations Director

Onsite New York, New York, United States

sales ops & mgmtsalesmid-senior level

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Job description

You will enhance operational efficiency and support senior leaders in the Customer Success team in New York. Your role focuses on optimizing retention, renewal, and expansion performance.

Details

New York, work from office
Mid-senior level position

The work

Increase operational efficiencies and streamline processes
Manage performance metrics and enable data-driven decisions
Conduct renewal forecasting and retention planning
Standardize and implement the revenue excellence model