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nttdatausa

22 days ago

Senior Business Analyst

Remote · LATAM LATAM

digital technology

greenhouse

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AI TL;DR

Join NTT DATA as a Senior Business Analyst to support a major Customer Service transformation program. This role requires strong experience in Contact Center technologies and business analysis.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Senior Business Analyst at nttdatausa?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join NTT DATA as a Senior Business Analyst to support a major Customer Service transformation program. This role requires strong experience in Contact Center technologies and business analysis.

Details

  • LATAM, 100% remote
  • $30-33 per hour, based on experience
  • 5+ years of Business Analysis experience

The work

  • Lead requirements gathering and discovery sessions with stakeholders
  • Facilitate workshops to identify gaps and define future-state capabilities
  • Translate business needs into functional and technical requirements
  • Support Agile delivery activities including backlog refinement and sprint planning