anaplan
20 hours ago
Director, Customer Success - FSI
Hybrid · New York City, United States New York City, United States
customer success
greenhouse
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AI TL;DR
You will lead the Customer Success team for a major business segment in New York City. This role involves managing customer relationships and driving the adoption of advanced planning technologies.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Director, Customer Success - FSI at anaplan?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will lead the Customer Success team for a major business segment in New York City. This role involves managing customer relationships and driving the adoption of advanced planning technologies.
Details
- New York City, in-office work
- $200,000—$271,000 USD salary
- 12+ years of experience in SaaS
- Experience with $100M+ enterprise portfolios
The work
- Own the full customer lifecycle including retention and expansion
- Coach and elevate a team of Customer Success Business Partners
- Act as the executive face of Anaplan for key customers
- Drive adoption of AI and next-gen capabilities