Customer Support Representative

Onsite Toronto, ON, Saskatoon, SK, Vancouver, BC

customer support

greenhouse

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Job description

You will support customers by addressing their inquiries and helping them maximize the use of 7shifts. This role involves direct communication through various channels and requires problem-solving skills.

Details

Toronto, ON, Saskatoon, SK, Vancouver, BC, work from office
CAD $50,000 - CAD $75,000 salary
1-2 years of experience in a technical customer support role

The work

Act as the first point of contact for customers via chat, email, and phone
Educate customers on product usage and develop training materials
Identify new ways customers can benefit from the product
Track requests and report software bugs to appropriate teams