Customer Success Manager, High Touch

Onsite Chicago, Illinois

customer success & solutions

greenhouse

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Job description

You will work with major clients to enhance their customer service using AI technology. This role involves building relationships and guiding customers through their AI transformation journey.

Details

Chicago, in-office position
$135,270 - $161,575 base salary
3-5 years of relevant experience
Proof of eligibility to work in the United States required

The work

Develop trusted advisor relationships with customers
Facilitate requirements gathering and process mapping
Collaborate with engineers on solution designs
Monitor usage patterns to identify risks and opportunities