Customer Success Manager

Onsite London

aiviq

greenhouse

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Job description

You will manage customer relationships and ensure they derive value from our data platform. This role involves operational oversight and collaboration with various teams to enhance customer success.

Details

London, in-office work
Substantial experience in customer success or account management within B2B SaaS or fintech
Experience in asset or wealth management and enterprise data platforms

The work

Own the business relationship with a portfolio of Investment Manager customers
Facilitate regular service and business reviews with customers
Lead post-incident follow-up and manage escalation communications
Represent customer needs in product roadmap discussions