Customer Support & Social Engagement Specialist

Onsite Hybrid in Boston, MA

marketing

greenhouse

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Job description

Join a media production company in Boston as a Customer Support & Social Engagement Specialist. You'll manage audience interactions and enhance their experience across various channels.

Details

Boston, MA, Hybrid work
Sunday through Thursday schedule
Experience in customer support and social engagement preferred

The work

Manage and respond to audience messages across customer support inboxes
Engage with audiences on social platforms and respond to inquiries
Identify recurring themes and audience insights from interactions
Support the implementation of a new inbox support tool and workflows