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BSI Merch GmbH

4 hours ago

Customer Service Advisor

Onsite · Berlin Berlin

customer service

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Source: arbeitnow

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AI TL;DR

You will provide customer support for artist web stores in Berlin. Your role involves resolving order issues and improving service processes.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Customer Service Advisor at BSI Merch GmbH?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide customer support for artist web stores in Berlin. Your role involves resolving order issues and improving service processes.

Details

  • Berlin, work from office
  • 1+ years in customer service
  • Clear written English and German required

The work

  • Respond to customer tickets via email and chat
  • Handle order queries including tracking and returns
  • Manage complaints and escalate when necessary
  • Log common issues for monthly reports