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Simplyright GmbH

6 hours ago

Kundenbetreuer:in mit Herz – Telefon & E-Mail (Remote, auch aus der Türkei)

Remote · Monheim am Rhein Monheim am Rhein

remotecustomer service

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AI TL;DR

You will assist dissatisfied customers through phone and email, ensuring their concerns are addressed. This remote position allows you to work from anywhere, including Turkey.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Kundenbetreuer:in mit Herz – Telefon & E-Mail (Remote, auch aus der Türkei) at Simplyright GmbH?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

Five questions are free. The rest are Pro. See Pro

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Job description

You will assist dissatisfied customers through phone and email, ensuring their concerns are addressed. This remote position allows you to work from anywhere, including Turkey.

Details

  • Remote work available, including from Turkey
  • Full-time or part-time positions
  • Experience in customer service or complaint management preferred
  • Ability to work during German business hours (Mon-Fri)

The work

  • Handle complaints from customers exclusively
  • Return calls to customers quickly and understand their issues
  • Find fair solutions and document cases in the ticket system (Zendesk)
  • Respond to customers via email