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accenturefederalservices

7 days ago

AI Tool Support Engineering Lead

Onsite · Arlington, VA Arlington, VA

60055327 - afs it - infrastructure managed services

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AI TL;DR

You will lead user support and program management for an AI-powered coding assistant in Arlington, VA. This role involves managing inquiries and ensuring a high-quality user experience.

AI match

Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as AI Tool Support Engineering Lead at accenturefederalservices?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will lead user support and program management for an AI-powered coding assistant in Arlington, VA. This role involves managing inquiries and ensuring a high-quality user experience.

Details

  • Arlington, VA, work from office
  • $91,300—$184,900 USD
  • Advanced customer support and service skills required
  • Intermediate knowledge of AI coding assistant tools

The work

  • Manage T2 helpdesk support and AI program inquiries
  • Provide white glove application services
  • Enable Model Services and IAM Configurations
  • Oversee new releases of Code Cred & Code Cred Installer