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southstarcareers

1 day ago

South Star- Enterprise Care Agent

Onsite · Navi Mumbai Navi Mumbai

south star operations

greenhouse

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AI TL;DR

Join South Star in Navi Mumbai as an Enterprise Care Agent, supporting telecom clients with their IT infrastructure needs. You'll manage client support tasks and enhance your technical and communication skills in a collaborative environment.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as South Star- Enterprise Care Agent at southstarcareers?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join South Star in Navi Mumbai as an Enterprise Care Agent, supporting telecom clients with their IT infrastructure needs. You'll manage client support tasks and enhance your technical and communication skills in a collaborative environment.

Details

  • Navi Mumbai, work from office
  • Graduate degree required
  • Experience in late evening shifts preferred

The work

  • Process inbound email requests from clients
  • Create service request tickets and follow up on tasks
  • Assess requests and gather additional information as needed
  • Contribute to internal projects for process improvements