Airbnb
1 day ago
CS Delivery - Specialist, Safety
Onsite · Singapore Singapore
community support
greenhouse
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AI TL;DR
You will manage safety concerns for Airbnb's community in Singapore. This role involves direct interaction with customers and requires strong communication and problem-solving skills.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as CS Delivery - Specialist, Safety at Airbnb?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will manage safety concerns for Airbnb's community in Singapore. This role involves direct interaction with customers and requires strong communication and problem-solving skills.
Details
- Singapore, work from office
- 3+ years of relevant experience in customer service or emergency services
- Ability to work weekends, public holidays, and flexible shifts
The work
- Interact with customers through various channels to address safety concerns
- Manage complex cases and escalate issues as needed
- Assess and recognize threatening behaviors
- Document best practices and support team improvement efforts