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Unio Digital

23 days ago

Tier III Service Desk Engineer

Remote · Worldwide Worldwide

azure information technologyazureciscosecurityvideodocumentationhardwarehelpdeskonboardingmspticketingmicrosoft 365it systems

remotive

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Source: remotive

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AI TL;DR

Join a remote team as a Tier III Service Desk Engineer, focusing on complex technical issues and client onboarding. You'll provide high-quality support and lead projects for managed service clients.

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Clear role · 80/100 against the market band on this page.

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  1. What would you ship in the first month as Tier III Service Desk Engineer at Unio Digital?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join a remote team as a Tier III Service Desk Engineer, focusing on complex technical issues and client onboarding. You'll provide high-quality support and lead projects for managed service clients.

Details

  • Remote work available
  • 6+ years of experience required
  • IT-related degree and/or certifications preferred

The work

  • Lead and support the helpdesk environment for managed service clients
  • Coordinate and manage client projects to ensure success
  • Provide training and support during client onboarding
  • Mentor Tier I and Tier II service desk technicians