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basis-ai

Jun 15

Customer Success Manager

Onsite · New York Office New York Office

deployed intelligencefulltime

ashby

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AI TL;DR

You will manage enterprise customer relationships and drive adoption at Basis. This role is based in New York and focuses on expanding our customer success function.

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  1. What would you ship in the first month as Customer Success Manager at basis-ai?
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  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
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Job description

You will manage enterprise customer relationships and drive adoption at Basis. This role is based in New York and focuses on expanding our customer success function.

Details

  • New York Office, in-office work
  • 3-5 years of experience in customer success or account management
  • Direct ownership of six- and seven-figure enterprise accounts

The work

  • Own a portfolio of enterprise accounts: drive adoption, expansion, and renewal
  • Run the customer relationship from onboarding through renewal
  • Contribute to the customer success operating model
  • Partner with Account Executives on expansion opportunities and growth