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Greenpocket

2 days ago

Praktikant:in Customer Success Management (m/w/d)

Remote · Cologne Cologne

customer service

arbeitnow

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AI TL;DR

Join Greenpocket as a Customer Success Management intern and contribute to reducing CO2 emissions. You'll track user experiences and engage with customers to enhance satisfaction and understanding of energy management.

AI match

Solid listing · 60/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Praktikant:in Customer Success Management (m/w/d) at Greenpocket?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join Greenpocket as a Customer Success Management intern and contribute to reducing CO2 emissions. You'll track user experiences and engage with customers to enhance satisfaction and understanding of energy management.

Details

  • Cologne, remote work available
  • Internship position for enrolled students
  • Good German and English skills required
  • Knowledge of JIRA and Confluence is a plus

The work

  • Track and evaluate user experience of products
  • Conduct customer satisfaction surveys and derive recommendations
  • Visualize customer energy infrastructure
  • Present findings and projects to the team and CEO