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Digistore24

2 days ago

Client Success Manager - 100% Remote (m/w/d)

Remote · Hanover Hanover

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AI TL;DR

You will manage customer relationships and provide support in a fully remote environment. Your role involves addressing technical issues and enhancing customer satisfaction.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Client Success Manager - 100% Remote (m/w/d) at Digistore24?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will manage customer relationships and provide support in a fully remote environment. Your role involves addressing technical issues and enhancing customer satisfaction.

Details

  • Remote work available
  • €40,000–€55,000 gross annual salary based on experience
  • 2+ years of experience in customer support
  • Fluent in German and English required

The work

  • Manage a dedicated customer base and build long-term relationships
  • Provide software and online marketing consulting to clients
  • Act as the main point of contact for customer inquiries and feedback
  • Represent the company at events and maintain face-to-face customer relationships