Service Desk Analyst

Onsite Rochdale

service desk

greenhouse

Match & cover letter

Create a profile to see your match and get a cover letter for this role.

Create profile and match

Job description

You will provide first-line technical support to customers at Agilisys in Rochdale. Your goal is to resolve 75% of incidents on the first contact while maintaining high customer care standards.

Details

Rochdale, UK, work from office
6 month contract
Experience in customer service, preferably within IT

The work

Record all incidents and service requests via phone or email
Communicate with users and provide updates on incident resolution
Aim to resolve 75% of incidents at first point of contact
Maintain the accuracy of the Service Management Tool and related databases