Field Engineer

Onsite Bootle

azure engineering

greenhouse

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Job description

You will provide IT support services in Bootle, working closely with customers and technical teams. This role involves troubleshooting hardware issues and ensuring high-quality service delivery.

Details

Bootle, on-site work
Experience in IT support or customer service environment
Skills in troubleshooting laptops, desktops, tablets, and mobile devices
Knowledge of Windows 11 and Microsoft 365

The work

Deliver technical support to customers and partners both remotely and on-site
Resolve IT incidents and service requests through direct interaction
Take ownership of service delivery in line with SLAs and KPIs
Contribute to team capability by sharing knowledge and maintaining documentation