Mitarbeiter/in im Kundenservice (m/w/d)

Onsite Berlin

customer service

arbeitnow

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Job description

You will support customers in a B2C environment through various communication channels. This role involves managing orders, addressing inquiries, and improving service processes.

Details

Berlin, work from office
Full-time or part-time (minimum 20 hours per week)
Attractive salary
Experience in customer service, e-commerce, or retail preferred

The work

Assist customers via phone and email regarding orders and inquiries
Handle complaints, returns, and exchanges efficiently
Prioritize service requests and coordinate with other departments
Maintain customer data and manage payment issues