Director, Customer Operations Vendor Strategy & Execution

Remote Remote · Remote US

ops excellence - consumer

greenhouse

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Job description

You will lead Affirm's global vendor operations program to enhance customer service across a large network. This role involves strategic oversight and collaboration with various teams to improve operational efficiency and customer experience.

Details

Remote US
15+ years in customer operations
10+ years leading managers and/or complex global operational and vendor organizations

The work

Define and execute the long-term strategy for the global customer operations vendor network
Reinvent how customer issues are resolved across the vendor network
Own overall vendor network performance across servicing functions
Lead large-scale initiatives such as vendor migrations and operating-model transformations