Vice President, Retention

Remote Remote · Remote - US

growth: retention

greenhouse

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Job description

You will lead retention strategies for a direct-to-consumer subscription business. This role involves managing customer lifecycle marketing and improving subscriber experiences.

Details

Remote - US
$200,000 - $250,000 salary
8–12+ years in retention or subscription marketing
Experience with e-commerce or subscription businesses preferred

The work

Own retention strategy and churn-reduction roadmap
Run the subscription platform and member portal
Manage lifecycle marketing across email, SMS, and direct mail
Build and run cross-sell and upgrade programs