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agebold

13 days ago

Customer Experience Associate (Bilingual; Spanish) (Part Time, Remote)

Remote

member experience

greenhouse

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Job description

Join a remote team as a Bilingual Customer Experience Associate, helping Medicare members with their exercise programs. This part-time role focuses on outreach and support to enhance member engagement and satisfaction.

Details

  • Remote work
  • $24.00-$26.00/hour
  • Part-time, up to 29 hours per week
  • 1-3 years of customer support experience

The work

  • Conduct outreach via phone, text, and email to members
  • Complete assigned tickets daily and maintain a high phone answer rate
  • Act as a hub for inbound questions regarding Bold's offerings
  • Maintain a customer satisfaction score of 92% or higher