AI Support Specialist

Onsite Manhattan, United States United States

$70,000–$80,000 / year sqlgo supportfull-times23

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Job description

You will be the first point of contact for customer support, helping to resolve issues and improve the AI-driven support system. This role offers the opportunity to directly influence product changes based on customer feedback.

Details

Manhattan, United States, in-person role
$70,000–$80,000 per year
0–2 years of experience
Skills: SQL, Go

The work

Respond to customer questions quickly and accurately
Review and verify AI-drafted replies for accuracy and tone
Triage incoming issues and route urgent problems
Create help articles and training content from resolved questions