Customer Support Lead

Onsite San Francisco, CA, US United States

$100,000–$180,000 / year supportfull-timew26

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Job description

You will lead customer support and community engagement for Pocket in San Francisco. Your focus will be on automation and building a strong community around the product.

Details

San Francisco, CA, US, in-office
$100,000–$180,000 USD per year
Experience leading a support team of 5+ people

The work

Oversee the AI support agent and knowledgebase
Manage the support stack including helpdesk and reporting
Coach and schedule a distributed support team
Turn community feedback into actionable insights for product and operations