You will manage customer relationships and support at Draft The Record, ensuring a smooth onboarding process and ongoing assistance. This role offers opportunities for growth into higher positions within the company.
Details
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San Francisco, CA, New York, NY, or Remote (US)
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$80,000–$120,000 per year + equity
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Full-time position
The work
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Guide customers through onboarding and build their confidence using the platform
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Resolve customer questions and issues via phone and email
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Gather customer feedback to improve the platform and support
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Create support documentation and AI email automations
