Senior Executive Customer Support

Onsite Gurugram, HR, IN

₹300,000–₹400,000 / year supportfull-timew19

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Job description

You will manage customer interactions from start to finish, ensuring a positive experience. This role requires problem-solving skills and the ability to work independently in a fast-paced environment.

Details

Gurugram, work from office
₹300,000–₹400,000 per year
2+ years of experience in Customer Support
Bachelor's degree or equivalent professional experience

The work

Take ownership of customer queries and escalations across various support channels
Deliver exceptional customer experience focusing on CSAT and resolution times
Investigate customer issues and determine the best resolution
Coordinate with internal teams to resolve customer concerns