Customer Success & Onboarding (m/w/d) – Teilzeit, 20 Std./Woche

Remote Remote · Hannover

remotecustomer service

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Job description

You will build a scalable Customer Success area and support clients in using our platform effectively. This part-time role involves creating onboarding workflows and maintaining personal customer contact.

Details

Hannover, remote work available
Part-time, 20 hours per week
3-5 years of relevant experience
Fluent in German and good English skills required

The work

Develop onboarding workflows and customer success strategies
Create onboarding videos and helpful resources
Maintain personal contact with clients through meetings and calls
Document customer interactions and onboarding progress in CRM