epilot GmbH
4 days ago
Senior Strategic Customer Success Manager – Growth & Expansion (m/w/d)
Remote · Remote job Remote job
customer successremote
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AI TL;DR
You will support existing customers in maximizing the potential of our SaaS platform while focusing on growth. This role involves developing strategies and identifying use cases to enhance customer success.
AI match
Solid listing · 60/100 against the market band on this page.
Interview prep for this job
- What would you ship in the first month as Senior Strategic Customer Success Manager – Growth & Expansion (m/w/d) at epilot GmbH?
- Which tradeoff in the description would you ask about first?
- How do you explain a production incident to this team?
- What would you measure in the first two weeks?
- Which part of your last project maps to this stack?
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Job description
You will support existing customers in maximizing the potential of our SaaS platform while focusing on growth. This role involves developing strategies and identifying use cases to enhance customer success.
Details
- Remote job
- Experience in strategic Customer Success Management in B2B SaaS
- Skills in modular, configurable SaaS solutions
The work
- Work with existing customers to enhance platform adoption and growth
- Develop data-driven strategies for customer engagement
- Segment accounts based on usage behavior and maturity
- Utilize KPIs to inform actions and shape the Customer Success KPI system