Associate Vice President, Member Experience

Remote

operations

greenhouse

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Job description

You will lead the strategy for digital member experiences at AffirmedRx while overseeing various member-facing platforms. This role focuses on enhancing member engagement and satisfaction through technology and cross-functional collaboration.

Details

Remote work
15+ years of experience
Bachelor’s degree required; advanced degree preferred
Experience in Pharmacy Benefit Management (PBM) or healthcare navigation required

The work

Set and own the digital member experience strategy and roadmap
Serve as business owner for member-facing platforms like the member app and portal
Design digital navigation tools to help members find medications and understand coverage
Lead complex, cross-functional digital initiatives from concept through launch