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Cordes Consulting GmbH

4 days ago

Senior Kundenbetreuer / Customer Success Manager (m/w/d)

Onsite · Hamburg, Hamburg, Deutschland Hamburg, Hamburg, Deutschland

(3) kundenbetreuung

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AI TL;DR

Join our Customer Success Team in Hamburg to support our clients and ensure their satisfaction. You will communicate with existing customers and collaborate with our online marketing team.

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Solid listing · 60/100 against the market band on this page.

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  1. What would you ship in the first month as Senior Kundenbetreuer / Customer Success Manager (m/w/d) at Cordes Consulting GmbH?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

Join our Customer Success Team in Hamburg to support our clients and ensure their satisfaction. You will communicate with existing customers and collaborate with our online marketing team.

Details

  • Hamburg, on-site
  • €4,800 gross per month
  • 5+ years of experience in customer support or communication
  • Completed commercial training or degree in business administration

The work

  • Conduct regular feedback calls with clients about advertising campaigns
  • Answer clients' questions regarding collaboration and campaigns
  • Provide email support for incoming inquiries from existing clients
  • Ensure and improve customer satisfaction