Customer Success Manager

Onsite India

portfolio data & operations

greenhouse

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Job description

Join our team as a Customer Success Manager to support clients and enhance their experience with our platform. You'll work closely with various departments to ensure client satisfaction and drive product adoption.

Details

India, remote work not available
3-8 years of experience required
Bachelor’s or Master’s degree in Finance, Applied Statistics & Analytics, Economics, or a related field
Minimum GPA of 8.0/10 required

The work

Provide prompt and effective support to customers through email and support chat
Maintain a deep understanding of company products and services
Troubleshoot and resolve customer issues with empathy and professionalism
Gather customer feedback to help improve products and services