Customer Success Manager - Premium Service

Onsite El Salvador

partnerstack

greenhouse

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Job description

Join AppDirect as a Customer Success Manager to support a senior CSM with operational tasks for premier-tier clients. You'll manage requests, organize data, and help grow client programs in a collaborative environment.

Details

El Salvador, not remote
Experience in customer service or client support, ideally in software or SaaS
Proficiency in Google Workspace (Docs, Sheets, Slides)

The work

Support a senior Customer Success Manager with operational tasks
Manage a shared inbox and triage incoming requests
Pull and format data reports from CRM and Google Sheets
Conduct partner outreach to grow client programs