RMA and Engineering Coordinator

Onsite South San Francisco, CA

platform engineering

greenhouse

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Job description

You will provide technical support and coordinate product returns in South San Francisco. This role requires strong communication and organizational skills to manage technical issues effectively.

Details

South San Francisco, CA, work from office
$54,000 - $80,000 per year
2+ years of experience in help desk or technical support
Experience with ticketing systems and ERP systems

The work

Process RMA and technical support requests
Provide first-level troubleshooting for hardware and software issues
Coordinate product repairs and returns with customers
Maintain accurate records in tracking tools and ERP system