Associate Support Analyst - Level 3 Support

Onsite Australia

greenhouse

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Job description

Join the Level 3 Support team to resolve complex technical issues for customers. Collaborate with various teams to ensure effective solutions and support.

Details

Location: Australia, on-site
Experience: Graduate or early-career professional
Skills: Data analysis, technical support environments, SaaS platforms, communication

The work

Investigate and diagnose complex technical issues raised through support tickets
Collaborate with teams to guide customers through technical solutions
Document investigations and share technical knowledge within the team
Provide 24/7 emergency support for critical customer issues