Product Support Specialist

Remote Remote · Remote, LATAM/US

customer success

greenhouse

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Job description

You will support customers by resolving their technical and product-related questions. This role involves collaborating with various teams to enhance the customer experience.

Details

Remote, LATAM/US
Competitive salary and stock options
Experience in a customer-facing or support role

The work

Be the main point of contact for users via email, chat, and video calls
Troubleshoot product workflows to maximize user value
Collaborate with teams to report issues and prioritize improvements
Contribute to optimizing support processes and documentation