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align46

2 days ago

Desktop Analyst

Hybrid · New York, New York, United States New York, New York, United States

azure managed services

greenhouse

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AI TL;DR

You will provide technical support for end users in a managed services environment. This role requires strong communication skills and attention to detail while working onsite in New York City three days a week.

AI match

Clear role · 80/100 against the market band on this page.

Interview prep for this job

  1. What would you ship in the first month as Desktop Analyst at align46?
  2. Which tradeoff in the description would you ask about first?
  3. How do you explain a production incident to this team?
  4. What would you measure in the first two weeks?
  5. Which part of your last project maps to this stack?

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Job description

You will provide technical support for end users in a managed services environment. This role requires strong communication skills and attention to detail while working onsite in New York City three days a week.

Details

  • New York, onsite three days a week
  • $60K to $70K salary
  • 1+ years of desktop support experience
  • Skills: Microsoft 365, Azure AD, Active Directory, basic networking concepts

The work

  • Provide frontline chat-based technical support for end users
  • Assist users with password resets and connectivity issues
  • Perform basic workstation tasks including installing and upgrading applications
  • Support inventory tracking for hardware and peripherals