Lead Customer Success Manager

Onsite New York, NY

customer success

greenhouse

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Job description

You will guide customers through their engagement lifecycle at Amperity in New York. This role involves collaborating with various teams to ensure clients achieve their goals and derive long-term value from our platform.

Details

New York, on-site
12+ years of experience in enterprise customer success or consulting

The work

Develop a customer-centric position based on strategic direction
Drive Monthly Business Reviews and Executive Business Value discussions
Build and maintain strong relationships with key customer stakeholders
Identify opportunities for upsell and collaborate with Account Executives