Customer Success Manager

Onsite Edinburgh

gtmfulltime

ashby

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Job description

You will help customers maximize their use of Wordsmith and manage their renewal process. This role offers early-career responsibilities with support from the Head of Customer Success in Edinburgh.

Details

Edinburgh, work from office
Some experience in customer success or account management preferred

The work

Own customer success plans and track progress
Drive adoption by identifying gaps and activating users
Lead regular check-ins and value reviews with customers
Manage renewals from planning to signature